Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer returns within 7 days of receiving your purchase, if the item(s) is not worn.

To start a return, you can contact us at stephsofio@aol.com. Please note that returns will need to be sent to the following address: Pretty Little Jewels 3570 Sweetgum Drive, Nazareth, PA 18064 


You can always contact us for any return questions at stephsofio@aol.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at stephsofio@aol.com.